ATTENTION LOTTERY PLAYERS: To help protect our employees and players during the COVID-19 outbreak, Florida Lottery Headquarters and District Offices will be closed to the public until further notice. As of March 22, 2020, all claim deadlines have been extended by 90 days, giving players the option to hold on to winning tickets and wait to claim any prizes until Lottery offices reopen to the public. For information on how to claim a prize during this time, click here.
First and foremost, sign your ticket! You should always sign the back of your Lottery ticket as soon as you purchase it. This will help prevent someone else from claiming a prize on your Florida Lottery ticket if it is lost or stolen, or if someone tries to scratch out, white out or change your signature.
General questions about claiming prizes may be answered by speaking with someone at one of our Florida Lottery district offices, calling the Player Information Line at (850) 487-7787, visiting the Florida Lottery Website and navigating to our Frequently Asked Questions page, or by contacting the Florida Lottery Customer Service Office.
All claim deadlines have been extended by 90 days, giving players the option to hold on to winning tickets and wait to claim any prizes until Lottery offices reopen to the public. For more information on the documents needed to claim a prize, click here.
All Draw game prizes must be claimed at a Florida Lottery retailer, Florida Lottery district office or the Florida Lottery Headquarters in Tallahassee on or before the 270th day after the winning drawing. All Scratch-Off and Fast Play game prizes must be claimed at a Florida Lottery retailer, Florida Lottery district office or the Florida Lottery Headquarters in Tallahassee on or before the 150th day after the official end of the game. For faster payment, Florida Lottery winners should complete the information on the back of their winning ticket and take it to any retailer for validation. The ticket issued is the only valid receipt for claiming a prize.
For additional instructions or information, please contact Claims Processing at (850) 487-7707 or email ClaimsProcessing@flalottery.com prior to mailing your ticket.
To claim your prize by mail, simply mail the ticket(s) and the documentation below listed under "Required Documentation".
The envelope in which a ticket is mailed must be postmarked on or before the 150th day after the official end of game for a Scratch-Off ticket or Fast Play ticket, and on or before the 270th day after the winning drawing for a Draw ticket.
NOTE: U.S. Postal Service regulations include various restrictions on mailing Lottery tickets. The risk of mailing tickets remains with the player and will not be assumed by the Lottery.
Tickets mailed to the Florida Lottery Headquarters will be processed in the order in which they are received by the claims processing departments. Damaged, state owed debt and disputed tickets may take longer.
To claim a prize of $600 or more, the player must:
Players should provide all documentation required to pay a prize at the time the claim is filed with the Lottery. If a Draw game ticket has been validated by a retailer and the prize was not paid, the ticket and all required documents must be received by the Lottery on or before the 300th day after the draw date. If the ticket has not been validated by a retailer, the envelope and its contents must be postmarked on or before the 270th day after the draw date. For Scratch-Off or Fast Play tickets that have been validated by a retailer, all documentation required to pay a prize must be submitted to the Lottery on or before the 180th day after the official end of the game. If the Scratch-Off or Fast Play ticket has not been validated by a retailer, the envelope and its contents must be postmarked on or before the 150th day after the official game close. If all required documentation is not received by the Lottery by the 300th or 180th day, as applicable, the prize will be forfeited.
Under the Federal Privacy Act, disclosure of a person's Social Security number is voluntary unless a Federal statute specifically requires such disclosure or allows states to collect the number. For claimants of Florida Lottery prizes valued at $600 or more, disclosure is required by 26 U.S.C. s. 3402 and 26 U.S.C. s. 6109 for tax withholding and reporting purposes. Social Security numbers will also be used to determine whether a claimant owes an outstanding debt to a state agency or child support collected through a court, pursuant to Section 24.115, Florida Statutes..
FLORIDA LOTTO®, MEGA MILLIONS® and POWERBALL® jackpot prizes may be paid in 30 annual installments, and JACKPOT TRIPLE PLAY™ jackpot prizes may be paid in 25 annual installments. CASH4LIFE™ Grand Prize and second prize may be paid for the natural life of the winner. Certain Scratch-Off games that offer an annual payment option may be paid in annual installments in accordance with the rule for that game.
FLORIDA LOTTO, MEGA MILLIONS, POWERBALL, JACKPOT TRIPLE PLAY, CASH4LIFE and certain Scratch-Off games also offer a Cash Option method of payment – a one-time, lump-sum payment that jackpot winners may choose to receive instead of receiving their winnings in annual payments. Payment may be made by check or by ACH transfer to a bank or brokerage account in the winner's name; however, the Lottery strongly recommends the ACH transfer method of payment. A winner electing the ACH transfer method of payment must provide the Lottery with a voided check or ACH transfer instructions to a financial institution. FLORIDA LOTTO, MEGA MILLIONS, POWERBALL, JACKPOT TRIPLE PLAY and CASH4LIFE winners who wish to elect the Cash Option method of payment must claim their prizes and make their payment election within 60 days after the winning draw date. If the winner does not elect the Cash Option within 60 days after the winning draw date, the prize will be paid in annual payments.
FLORIDA LOTTO with XTRA players who match 2-of-6 winning numbers will win a free FLORIDA LOTTO Quick Pick ticket for the next available drawing. JACKPOT TRIPLE PLAY with Combo players with 4 winning number matches will win a free JACKPOT TRIPLE PLAY with Combo Quick Pick ticket for the next available drawing., FANTASY 5™ players who match 2-of-5 winning numbers will win a free FANTASY 5 Quick Pick ticket for the next available drawing. Players may claim their free Quick Pick tickets at any Florida Lottery retailer. Once a free Quick Pick ticket has printed, it cannot be canceled. Out-of-state players who mail in FLORIDA LOTTO with XTRA tickets that match 2-of-6 winning numbers, JACKPOT TRIPLE PLAY with Combo tickets with 4 winning number matches, or FANTASY 5 tickets that match 2-of-5 winning numbers will receive a check for the value of the free Quick Pick ticket(s), in lieu of the free Quick Pick ticket(s) due to U.S. Postal regulations, which prohibit the mailing of Lottery tickets across state lines.
Winnings and any taxes withheld are reported in accordance with the Internal Revenue Code and Code of Federal Regulations on all Florida Lottery winnings with a value of $600 or more. If a Florida Lottery prizewinner is a U.S. citizen or resident alien, the Internal Revenue Service (IRS) requires the Florida Lottery to withhold 24 percent federal withholding tax from prizes greater than $5,000. For non-resident aliens, the Florida Lottery is required to withhold 30 percent federal withholding tax from all prize amounts. For information on Lottery prizes and your Federal tax obligations visit: www.irs.gov.
All Florida MEGA MILLIONS, POWERBALL, CASH4LIFE, and Fast Play prizes must be claimed in Florida.
If your ticket is damaged, a Florida Lottery retailer or Florida Lottery office may be able to redeem your ticket if the barcode or ticket number is legible.
"Remember, players are responsible for the safekeeping of tickets."